Faq

What are ECO credits and how are they used?

ECO credits are the currency that powers your LoyaltyTree program. Each credit funds one unit of environmental impact, such as planting a tree or supporting an eco-initiative.

How Credits Are Used:

  • EcoTier Rewards - When customers reach loyalty tiers, credits are automatically consumed to fulfill their eco-rewards (like planting trees)
  • Consumer Sponsorship - When customers purchase sponsorships at checkout, credits cover the fulfillment cost
  • Direct Impact - You can use credits to directly fund environmental initiatives for your store

Managing Your Credits:

Monitor your credit balance from the admin dashboard or the Store Credits & Billing page. Enable auto top-up to ensure you never run out during busy periods.

Credits are billed through Shopify, so all charges appear on your regular Shopify invoice.

Was this helpful?

Let us know how we can improve our documentation.

contact_support

Still need help?

Our support team is available to assist you with any questions or technical issues.

Contact Support arrow_forward
feedback

Suggest an edit

Did you find an error or missing information? Help us improve our documentation.

Edit on GitHub open_in_new